Warranty

Tufty Warranty

Tufty offers a 30-day limited warranty against manufacturer defects on all rugs sold, with some consideration based on construction when considering machine vs. handmade items. The limited warranty is valid from the date of delivery. The original purchase receipt and/or Bill of Lading are required as proof of purchase and delivery.

Tufty Home’s limited warranty is valid only for the period the carpet product is owned by the original purchaser of the product. The original purchase, for this limited warranty, is the first purchase of the carpet product from Tufty Home, or one of Tufty Home's marketplace partners. The limited warranty is not transferable.

Conditions for the limited warranty

To claim Tufty Home’s limited warranty, the Customer must report in writing (digital communication accepted), the manufacturing defect and provide pictures of such defect to Tufty Home’s Customer Service within 48 hours of discovery. Claims that are submitted later may not be taken into consideration.

Tufty Home will examine the manufacturing defect claim and decide if it is covered under this limited warranty. If covered, Tufty Home will then, at its discretion, either repair, replace, or refund the purchase price of the defective carpet product.

Exclusions

All textile fabrics and natural fiber materials have some degree of variability. It is normal for Tufty Home’s material to have dye, textural, or structural variations from samples and from dye lot to dye lot. Such variations are not a basis for a manufacturing defect claim. Additionally, any handmade item may contain normal irregularities or minor human errors, such as a loose knot or stray fiber. Provided these errors or irregularities do not compromise the design and/or overall structure of the rug, these instances will not be covered by the limited warranty.

Tufty Home’s carpet products are not warranted against staining and wear. Tufty Home does not warrant problems relating to freight mishandling, improper installation, or cleaning, and it does not include labor for replacement. Tufty Home’s limited warranty does not apply to mishaps resulting from daily wear and tear; in particular, it does not cover natural changes to textile fabrics, such as expansion, shrinkage, or color changes. Further, Tufty Home’s limited warranty does not apply to cuts or scratches, pet damage, or any other contributing factors that would alter or damage the carpet.

Tufty Home’s limited warranty does not cover consequential or incidental damages. The Customer assumes all risk whatsoever as the result of the use of products purchased, whether used alone or in combination with other products or substances.