The digital images we share will provide the most accurate color description available. However, due to differences in computer monitors/settings, we cannot be responsible for minor variations in color between the actual product and your screen. Please be advised that some patterns may vary subtly based on size/shape. You may try this product for 30 days. If you decide not to keep it, you will be responsible for return shipping charges.

Some handcrafted rugs may vary in size +/- 3 inches from the stated dimensions. This is not a manufacturer defect but a common characteristic of the way handmade rugs are individually woven.

All natural fiber rugs will exhibit some degree of shedding, as these rugs are made up of countless individual strands, it is natural for the looser ones to fall away after production. This is normal and not a manufacturer's defect. Although it can be bothersome, the amount of shedding will soon subside some cleanings.

While Tufty Home makes constant efforts to reduce our carbon emissions/footprint, we are proud to offer a wide variety of handmade rugs born wholly of natural materials such as Jute plant fibers, wool, and leather.

In an effort to maintain the most affordable selection of items, we do not maintain a primary showroom for our items. We feel the online marketplace offers the customer the most holistic view of our inventory, and we currently maintain a number of different logistics warehouses in strategic locations around the country, housing regionally appropriate design items, in an effort to reduce fulfillment times.

In order to prevent rugs from slipping and sliding across a smooth service, it is recommended customers place a non-slip rug pad underneath the entirety of the rug.

Tufty Home is required to charge sales tax in line with individual state regulations, except for the following states: Delaware, Montana, New Hampshire & Oregon. Alaska does not have state-wide sales tax but allows cities and towns to levy sales tax. If you have any questions about sales tax added to your order, please contact Customer Service.

When you submit your order you are given the option to view a printable version of your receipt. We recommend you save a copy of this document for your personal records. You will also receive a confirmation email upon completion of your order, should you provide your email address at the time of check-out. If you need an additional or replacement copy of this receipt contact our Customer Service Department, and we will be happy to forward another copy.

If you have any questions about your order please don't hesitate to reach out to Customer Service, and we will be happy to provide any additional explanation or clarification.

Your credit card will be charged the moment you click the "Submit Order" button on the checkout page to confirm your order.

When you make a purchase using your credit card, the merchant sends a request to your credit card issuer (the bank that issued your credit card) to verify that you have sufficient credit available for the transaction. This is known as an authorization request. The credit card issuer checks your available credit limit and places a temporary hold on the authorized amount. During this stage, the transaction is considered "authorized," and the funds are effectively set aside, but they are not yet deducted from your available credit.

After the authorization is approved, the transaction enters a "pending" status. This means that the authorized amount is temporarily reserved on your credit card account, but it hasn't been fully processed or posted to your account balance yet. The pending charge is a way for the credit card issuer to ensure that the funds will be available when the transaction is completed.

The pending charge will typically remain on your account for a certain period of time, usually a few days. During this time, the merchant finalizes the transaction by sending the actual purchase amount to the credit card processor for settlement. Once the transaction is fully processed, the pending charge is replaced with the actual purchase amount, and the transaction is considered "posted" to your account.

Once the transaction is posted, the funds are officially deducted from your available credit limit, and you will see the transaction on your credit card statement. This is the actual charge for the purchase you made.

In some cases, pending charges might not turn into actual charges. For example, if a merchant cancels a transaction before it's fully processed or if there's an issue with the transaction, the pending charge may be released, and the temporary hold on your credit limit will be lifted. This can take a few days to reflect in your available credit.

It's important to note that while pending charges affect your available credit, they don't immediately impact your account balance or your ability to make additional purchases, as long as you have sufficient available credit. Keep in mind that the timing of when pending charges turn into actual charges can vary depending on the merchant, the credit card issuer's policies, and other factors.

If you notice any discrepancies or unauthorized transactions, it's recommended to contact your credit card issuer promptly to address the issue and ensure the accuracy of your credit card statement.

We will credit your account upon receipt and inspection (to be sure the item has not been soiled or damaged) of your returned merchandise. It may take several days for your bank to process the return credit and it to appear on your next statement.

Many area rugs look alike but are not identical. Tufty Home sources and manufactures rugs for superior quality and durability, and we work to price our items in a way that allows us to fairly compensate for all labor and materials through the supply process. Due to this fact, we do not offer a price match guarantee. However, should you find a rug that we sell that you really like, but doesn't meet your budget, please email aaron_yuhas@tuftyhome.com

Yes. If, for ANY reason you are not 100% satisfied with your purchase, return any undamaged items within 30 days for a full refund of the purchase price. The customer will be responsible for all return shipping costs.

We carefully follow all online industry standards for customer security and privacy. Please click here to read our complete Privacy Policy.

Yes. We offer a 30-day limited warranty, limited to manufacturer defects or seller errors, in which we will replace/refund damaged or incorrect items at no cost to the customer.

Use the information under the "Contact Us" tab on the website here, or email us at info@tuftyhome.com

At this time, we only ship to addresses in the United States, Canada, the U.S. Virgin Islands, and Puerto Rico. We cannot ship to PO Boxes or APO Boxes.

Shipping is FREE on most orders to any address in the contiguous USA.
Shipping to Alaska, Hawaii, Canada, U.S.V.I. and Puerto Rico will be billed the actual shipping rates to your destination. This will be calculated and presented to you at the time of checkout. Canadian customers will be charged for all applicable customs duties, taxes, and brokerage fees.

There is an oversize fee of $39.95 added to products wider than 9 feet, has a length + girth over 13.75 feet or is greater than 150 lbs, a $39.95 fee will be added to your order.

There is NO additional processing or handling fee.

Tracking information will be provided via an order confirmation email upon completion of your transaction. If you do not receive this confirmation email, please reach out to Customer Service at info@tuftyhome.com, referencing your order number.

Most items ship between 1-2 business days, at which time a confirmation email will be sent containing the tracking information for your shipment. Delivery of items will be dependent on the size of the rug ordered and the delivery location. Most items are delivered in under two (2) weeks. In some cases, orders containing multiple items may be sent in individual packages, and possibly from different warehouse locations, causing items to arrive at different times.

Customers will be responsible for return shipping charges for all items, except in cases of manufacturer defects or seller mistakes.

(This applies to rugs greater than nine (9) feet wide, and weighing over one hundred fifty (150) pounds.)
Prior to delivery of your item, the freight carrier will contact you to schedule a convenient delivery appointment. Please be advised that the driver is only required to deliver the item "curbside" which means the truck pulls up to the curb and the driver places the item on the end of the trailer. The customer is responsible for taking the rug off of the truck. Please do not enter the vehicle at any time. If you require assistance to get the rug inside your home, please arrange for it prior to the arrival of the item.

Please carefully inspect your order upon delivery to ensure the merchandise is not damaged. If you encounter a problem, please do one of the following:

FOR VISIBLE DAMAGE: If the packaging shows visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Please take pictures of any and all visible damage, then write a precise description of the damage on both your copy and the freight carrier’s copy of the delivery receipt.

FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING: Within 3 days of delivery, unpack and inspect your shipment. Should you discover concealed loss or damage, report it to Tufty Home's Customer Service immediately, so we can begin the appropriate process for replacing/refunding the item depending on the situation.

PLEASE DO NOT SIGN FOR ITEMS THAT ARE, OR MAY BE, DAMAGED UNLESS IT HAS BEEN NOTED ON THE FORM.

Remember, once you sign for the item or give permission to the freight carrier to leave the merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping.

We accept the following major credit cards for payment: VISA, MasterCard, American Express and Discover.

Once the order has been submitted, you must contact our Customer Service Department by phone to modify or cancel it. Please call 1-469-661-2408 between 10:00 a.m. and 8:00 p.m. Eastern time, Monday through Friday. Once an item has been shipped the order cannot be modified or canceled.

To check the status of your order, please contact our Customer Service Department at, info@tufyhome.com, or call 1-469-661-2408 between 10:00 a.m. and 8:00 p.m. Eastern time, Monday through Friday.

At the time of checkout, there will be a box labeled "Promotional Code." If you have a Promotional Code, type it there and then click the "APPLY" button to apply it to your order. As you continue to move through the transaction process, you will see the promotional discount applied against the final cost.

If there is ANY problem in which you are not 100% satisfied with your order, please do not hesitate to reach out to Customer Service directly. If there is a problem or damage to your item as a result of negligence on behalf of the shipping company, please immediately notify Customer Service department at, info@tuftyhome.com.

Back-ordered items are items we currently don’t have on hand, and can sometimes be hard to predict when they will return, as certain dyes and materials become available at different times of the year. If there is an item you are particularly interested in, please reach out to customer service, and we will do our best to reasonably expedite any items in our power.

We offer a 30-day, no questions asked, return policy. If for any reason you are not 100% satisfied, please re-pack and return undamaged items for a full refund. Customers will be responsible for return shipping costs. While it is a no-questions-asked policy, we do welcome any constructive criticism that may better help us serve future customers.